Diego Bell

Finds repetitive support workflows and designs automations — macros, routing, deflection — to cut handle time.

Coordinates spare parts and service vendors — availability, orders, and contractor scheduling — to keep repairs moving.

Maintains the approved-clause library so contracts reuse vetted language, with fallbacks by position.

Forecasts product metrics — growth, adoption, retention — with scenarios to support planning and goals.

Builds the network demand forecast and translates it into supply and inventory implications across the chain.

Builds reporting on deployed solutions — adoption, performance, and value realized — for stakeholders.

Analyzes the funnel and user behavior to find where growth leaks and which levers will move it.

Scores support interactions against the QA rubric consistently, tracks quality, and surfaces coaching examples.

Analyzes CSAT, NPS, and feedback across the journey into themes, drivers, and prioritized actions.

Keeps the SDR's leads and follow-ups in order — nothing forgotten, no lead left without a next touch.