Karen Silva

A thinking partner for technology strategy — architecture bets, build-vs-buy, modernization, and IT's business alignment.

Maintains the IT operational risk register — security, continuity, capacity, and project risk — scored and tracked.

Builds CX reporting — NPS, CSAT, CES, retention, and journey metrics — with commentary on experience health.

Finds repetitive IT tasks and designs the automations — provisioning, access, onboarding, and routine ops.

Reads and categorizes invoices, receipts, and transactions into the books accurately — cutting manual data entry.

Drafts and structures email campaigns and nurture sequences — subject lines, body, and CTAs — built to convert.

Writes integration and technical implementation docs — APIs, data flows, and setup — for clean handoffs.