Karen Kim

Manages the ticket queue — prioritization, routing, and SLA risk — so the right tickets get worked first.

Builds deal models — valuation, accretion/dilution, and synergy scenarios — with explicit assumptions.

Builds the support performance package — CSAT, resolution, volume, and cost — for leadership and the board.

Prepares daily briefings across the executive office — schedules, prep, and what needs attention.

Tracks the executive's commitments and follow-ups, surfacing what's due and what's slipping.

Builds the planning decks — strategy reviews, board plans, and offsites — with a clear narrative.

Scores and compares vendors on weighted criteria — cost, quality, risk, performance — for defensible decisions.