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Rep Article Drafter
Turns a resolved tricky ticket into a clean KB article draft.
- Resolutions captured as articles
- KB grows from real fixes
- Next rep self-serves
MA
Marcus Reyes
Published this agent
or download the raw .md file
people loved it
v1.0 · Updated Jun 2026
How you'll use itreal prompts and what comes back
“draft a KB article from this resolved ticket”
Returns a ready-to-review draft.
“Draft a response to this frustrated customer who's been waiting 3 days for their refund — empathetic, clear ETA, retention focus”
De-escalation response that doesn't sound like a template
“Write a help article explaining how to configure the SSO integration — include screenshots placeholders and common error codes”
Support doc ready to publish in minutes
Advanced install optionsmanual setup, command line, connections, raw file
Installation options
Paste the prompt into Claude — it saves the agent, connects the tools it needs, and tailors it to your routine. Nothing runs on our servers.
External connections
Ticketing
CRM
ExtraSlackExtra
CRMExtraSlackExtraConnects to Ticketing, CRM, Slackv1.0 · Updated Jun 26
Version history
v1.0
Initial release.
6/15/2026
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