Marcus Moreno

Builds transportation SOPs — booking, tendering, exceptions, and claims — for consistent execution.

Supports the performance cycle — tracking completion, checking reviews for bias and specificity, and helping managers.

Captures partner meetings and deal discussions into terms, commitments, and follow-ups.

Spots the trends and benchmarks that should shape the plan — separating durable shifts from noise.

Monitors AP for control exceptions and fraud signals — duplicates, SoD, suspicious vendors — before payments go out.

Turns survey and feedback data — NPS, brand, campaign surveys — into quantified themes, sentiment, and actions.

Tracks technical incidents affecting multiple customers to resolution, coordinating updates and post-incident review.

Matches invoices to POs and receipts (three-way match) and flags discrepancies before payment.