Karen Schmidt

Selects the right interactions to review — risk-based and representative — so QA effort targets what matters.

Builds QA reporting — score trends, pass rates, and issue categories — with commentary for leadership.

A briefing on engineering — delivery risks, incidents, and what needs the VP's attention.

Runs benefits open enrollment end to end — timeline, communications, FAQs, and completion tracking.

Spots meaningful trends in the financials and benchmarks against plan, history, and peers — signal over noise.

Drafts release readiness and quality sign-off summaries — test results, open defects, and risk — for go/no-go.

Runs the procurement function's operating rhythm — reviews, savings tracking, board prep, and commitments.

Maintains the technical roadmap — features, platform work, and tech debt — balanced against capacity and dependencies.