Karen Moreno

Builds support reporting — volume, CSAT, resolution, and SLA — with commentary on what to improve.

Reads the whole campaign portfolio — which programs drive pipeline, which to cut, and where to reallocate — for the CMO.

Tracks IT vendors, contracts, and renewals — spend, SLAs, and consolidation opportunities — across the portfolio.

Benchmarks pay against market data by role and level — surfacing where the company leads, lags, or risks inequity.

Monitors that risk controls are operating — limits, approvals, segregation of duties — and surfaces exceptions in-period.

Tracks how competitors position and show up — messaging, visual identity, campaigns — so the brand stays differentiated.

Writes objective, defensible ER documentation — investigation summaries, findings, and outcome letters.

Synthesizes feedback, usage, and interviews into product insight — what to build and why, with evidence.

Researches the market context behind competitive moves — sizing, segments, and dynamics.

A thinking partner for product decisions — prioritization, positioning, and where to focus the team's effort.

Tracks test execution, defect trends, and quality metrics — so the QA Engineer sees quality at a glance.

Provides oversight of employee-relations matters — consistency, documentation quality, and trend patterns across cases.