Karen Larsen

Writes technical docs from code — API references, architecture, and READMEs — so the work is understood and reusable.

Runs new-hire onboarding logistics and first-week experience so every start goes smoothly with nothing forgotten.

Finds the manual marketing workflows and lead-flow gaps and designs the automations that fix them — lead routing, scoring, nurtures, sync.

Drafts, updates, and explains payroll and timekeeping policies clearly — and answers questions from the current rules.

Captures operational reviews and team meetings into decisions, owners, and tracked follow-ups.

Prepares for tax audits and notices — gathering support, building positions, and tracking responses to deadlines.

Tracks ER incidents and investigations to resolution — steps, timeline, and outcomes — keeping the process on track.