Karen Haddad

Generates accurate customer invoices and applies incoming payments to the right accounts — flagging mismatches.

Forecasts growth — acquisition, activation, retention — with scenarios to set targets and plan experiments.

Builds maintenance and repair procedures with safety (lockout/tagout) and steps so work is done safely and right.

Keeps onboarding guides and resources accurate and gap-free so customers can self-serve through setup.

Captures 1:1s, standups, and planning into actions and coaching commitments tracked to the next session.