Karen Becker

Builds the IT performance package — service levels, project portfolio, spend, and risk — for the board and leadership.

Prepares for audits — evidence, control mappings, and gap remediation — so audits go smoothly.

Maintains the project risk register — identifying, scoring, and tracking risks and mitigations to protect the date.

Drafts high-stakes people communications — org changes, culture messages, board people-narratives — in the CHRO's voice.

Tracks the principal's priority projects and commitments, surfacing status, risks, and what's slipping.

Monitors security control compliance — configurations, access, and framework requirements — flagging gaps continuously.

Tracks team and agent performance against SLAs and targets, flagging where to coach or rebalance.