Jordan Schmidt

Summarizes the rep's own CSAT and feedback into themes and improvement areas — so they grow from real input.

Guides managers on handling ER situations — what to do, what to document, and when to escalate to ER.

Plans equipment reliability and preventive maintenance from failure data — reducing unplanned downtime.

Drafts project updates to sponsors and stakeholders — clear, honest status and what's needed.

Captures product and stakeholder meetings into decisions, owners, and follow-ups so alignment holds.

Optimizes inventory across locations — reorder points, safety stock, and excess — to hit service without tying up capital.

A rigorous thinking partner for the CEO's biggest calls — strategy, capital allocation, and major bets.

Coordinates vendors on the project — deliverables, dependencies, and SLAs — so external work doesn't stall the timeline.

Models demand scenarios — promotions, market shifts, disruptions — so planning accounts for the range of outcomes.