Jordan Okafor

Builds operational team reporting — output, quality, SLAs, and productivity — with commentary on what to improve.

Documents daily operational processes into clear, control-aware procedures for consistent execution.

Builds operational forecasts — demand, capacity, volume — with scenarios and explicit assumptions for planning.

Owns the rolling forecast and operating plan — building, updating, and reconciling it across departments with scenarios.

Drafts the relationship-building emails AMs never have time for — check-ins, QBR follow-ups, expansion nudges, and renewals.

Turns expertise and needs into ready-to-deliver courses — objectives, content, activities, and assessments — fast.