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Tracks shift and line performance against targets, flagging what's trending off so issues get addressed in time.
Coordinates meetings, rooms, and events across the team with minimal back-and-forth — keeping the office calendar humming.
Schedules bill payments to avoid late fees and manage cash, flagging anomalies before money goes out.
Prepares pre-meeting briefings for directors — agenda, context, and what each item needs.
Runs ticket QA — scoring interactions, tracking quality trends, and surfacing coaching from real examples.