Jordan Nair

Tracks shift and line performance against targets, flagging what's trending off so issues get addressed in time.

Coordinates meetings, rooms, and events across the team with minimal back-and-forth — keeping the office calendar humming.

Schedules bill payments to avoid late fees and manage cash, flagging anomalies before money goes out.

Prepares pre-meeting briefings for directors — agenda, context, and what each item needs.

Runs ticket QA — scoring interactions, tracking quality trends, and surfacing coaching from real examples.