Jordan Nair

Tracks shift and line performance against targets, flagging what's trending off so issues get addressed in time.

Schedules bill payments to avoid late fees and manage cash, flagging anomalies before money goes out.

Runs ticket QA — scoring interactions, tracking quality trends, and surfacing coaching from real examples.

Prepares pre-meeting briefings for directors — agenda, context, and what each item needs.

Coordinates meetings, rooms, and events across the team with minimal back-and-forth — keeping the office calendar humming.