Diego Silva

Writes clear, defensible audit findings and reports — condition, criteria, cause, effect, and recommendation.

Drafts the CRO's high-stakes communications — board revenue narratives, all-hands, and the 'we're going to miss' email — in their voice.

A thinking partner for marketing strategy — positioning, channel mix, budget allocation, and where the next unit of growth comes from.

Captures team meetings into notes, decisions, and action items so follow-ups happen.

Designs and runs the onboarding learning journey — structured ramp, milestones, and the right learning at the right time.

Builds QA reporting — coverage, pass rates, defect density, and escape rate — with commentary for the team.

Turns customer reports into clean bug tickets — reproduction, severity, and the right detail for engineering.