Diego Reyes

Monitors ER process compliance and patterns — timeliness, required steps, and trends that signal systemic issues.

Logs and tracks system incidents to resolution with timelines and post-incident reviews that prevent repeats.

Keeps the sales knowledge base accurate, organized, and gap-free — so reps trust it and actually use it.

Tracks data incidents — outages, quality breaks, and bad loads — to resolution with root cause and prevention.

Tracks regulatory changes affecting risk and compliance and translates them into required actions.

Gathers and compares supplier quotes apples-to-apples — so the buyer picks the best value quickly.