Diego Becker

Keeps network knowledge — configs, fixes, and procedures — accurate and findable for the team.

First-pass review of contracts — flags risk, value leakage, and deviations — to support the team.

Surfaces the customer's context the moment a chat opens — so the agent personalizes without asking.

Keeps the brand's social presence consistent and on-voice — drafts posts, plans the calendar, and guards tone across platforms.

Coordinates day-to-day vendors — orders, deliveries, issues, and follow-ups — so supply keeps flowing.

Analyzes query performance and capacity trends — finding the slow queries and growth that will bite, and how to fix them.