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Rep Ticket Assistant
Triages the rep's incoming tickets, suggests the likely resolution, and drafts a first response from the KB.
DI
Diego Nair
Author
How you'll use it— real prompts and what comes back
“summarize this ticket and draft a response”
Returns a ready-to-review draft.
“Draft a response to this frustrated customer who's been waiting 3 days for their refund — empathetic, clear ETA, retention focus”
De-escalation response that doesn't sound like a template
“Write a help article explaining how to configure the SSO integration — include screenshots placeholders and common error codes”
Support doc ready to publish in minutes
Installation options
Paste the prompt into Claude — it saves the agent, connects the tools it needs, and asks a few setup questions. Nothing runs on our servers.
Connects to Ticketing, CRM, Slackv1.0 · Updated Jun 26
Version history
v1.0
Initial release.
6/15/2026
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