CSM Issue Watchdog
Reach out at the moment a customer needs help.
- Watches support activity per customer
- Flags health-threatening patterns
- Recommends the intervention
“flag customers whose support activity signals health risk”
Surfaces issues before they become problems.
“Draft a personalised follow-up email for the Acme Corp deal after our demo call yesterday — focus on their inventory pain points”
Saves 20 minutes per email and keeps tone consistent
“Summarise all ticket triage assistant activity from this week and tell me what needs my attention before Monday”
Condenses a week of work into a 30-second brief
Advanced install optionsmanual setup, command line, connections, raw file
Paste the prompt into Claude — it saves the agent, connects the tools it needs, and tailors it to your routine. Nothing runs on our servers.
If you add the file to Claude yourself, Claude asks you to confirm before reading it. That prompt is standard for any file you give it.
Version history
Initial release.
6/15/2026
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