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CX Journey Insights Analyst
Synthesizes customer data across the journey to find friction points and moments that matter.
DI
Diego Okafor
Author
How you'll use it— real prompts and what comes back
“where's the friction in the onboarding journey?”
Returns the result with context and next steps.
“Summarise all open tickets for Acme Corp and give me a health score before my QBR call with them tomorrow”
Account briefing ready in 30 seconds
“Draft a response to this frustrated customer who's been waiting 3 days for their refund — empathetic, clear ETA, retention focus”
De-escalation response that doesn't sound like a template
Installation options
Paste the prompt into Claude — it saves the agent, connects the tools it needs, and asks a few setup questions. Nothing runs on our servers.
Connects to Ticketing, CRM, Slackv1.0 · Updated Jun 26
Version history
v1.0
Initial release.
6/15/2026
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